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Getting connected on your Mac

Keep me on the phone — we'll do each step together.

1. 1

   Start Remote Help

   Tap the green button. The download starts within a few seconds.

   Start Remote Help
2. 2

   Open the download

   In Safari, click the downloads button near the top-right and double-click the file. You can also open Finder → Downloads and double-click it there.

3. 3

   If your Mac won't open it

   If it says the app “can't be verified” or “wasn't opened”, click Done. Then open the Apple menu → System Settings → Privacy & Security, scroll down, and click Open Anyway.

   On older Macs: hold Control, click the file, choose Open, then Open again.

4. 4

   Allow screen sharing

   Your Mac may ask for permission before I can see the screen. Click Allow — and if it doesn't take, I'll walk you through it on the phone. You're in control the whole time.

5. 5

   Read me the code

   The Nick Support window shows a nine-digit number. Read it to me on the phone and I'll connect.