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Getting connected on Windows

Keep me on the phone — we'll do each step together.

1. 1

   Start Remote Help

   Tap the green button. The download starts within a few seconds.

   Start Remote Help
2. 2

   Open the downloaded file

   Look at the top-right corner of your browser for a downloads arrow and click the file that appears — its name starts with “SOS”.

   Can't see it? Press Ctrl + J to open your downloads list, or open File Explorer → Downloads and double-click the newest file.

3. 3

   If Windows shows a blue warning

   A blue box saying “Windows protected your PC” is normal for a program your computer hasn't seen before. Click More info, then Run anyway. This one is my support tool — it's safe.

4. 4

   Click Yes to allow it

   If Windows asks “Do you want to allow this app to make changes?”, click Yes.

5. 5

   Read me the code

   The Nick Support window opens with a nine-digit number. Read it to me on the phone and I'll connect.